Had to call Verizon again today...more billing issues. *Groan* Blessedly, though, the person on the other end of the line was a man named Tom in Tucson. Tom is clearly the most intelligent person in Verizon's customer service team. He actually figured everything out, explained it in a way I can understand, and, most importantly, took care of the issues. He didn't even transfer me. Not once.
I love Tom. I hope he gets what he wants for Christmas. He deserves it.
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