Thursday, January 21, 2010


I am very sorry to say that I will never buy from Junonia again. This is unfortunate, because they carry items that are difficult to find elsewhere. But their customer service has been inexcusable.

Two full weeks ago, on January 7th, I placed an order. My order confirmation email specifically says all items are in stock and will ship immediately. As of today, they have not yet shipped. As of today, the only further communication has been when I have called them--they didn't call or email me to let me know that things were running extremely late. I have called four times and two of those times have been told everything was about to ship out. But it has not. Apparently they have moved their entire warehouse AND done a stop-all-shipping inventory during this time. No notices on the website to let customers know this would happen, though.

Where I work, you get an email if your items will arrive either early or late. We don't shut down an entire company to count things. We don't leave customers hanging. Unfortunately, we also don't sell plus-size active wear, so the search will continue.

1 comment:

Jenny-Fair said...

Apparently I am not the only one to have problems like these with Junonia--nearly all these reviews are negative and many complain of the same issues.