Sunday, January 31, 2010

Junonia, Part 8: The Conclusion

The tracking number they gave me came alive later that day and I have actually received my order. They charged me the shipping that they had promised to refund, and I will call one more time to be removed from their mailing list. This was definitely a case of too little, too late.

The main problem here is not that the company had difficulty shipping my order on time. That happens--it's part of running a business like this one. The problem was the absolute lack of truthfulness or transparency, the piles and piles of lies (come on--a fake tracking number just to get me off the phone?), the clear message that Junonia does not care about their customers. As someone who works very hard to care about her customers, and works for a company that prides itself on doing so, I simply have no use for a company like Junonia.

1 comment:

Cynthia said...

Thank goodness your items actually arrived. Write a post and tell us about them! Do they fit nicely? Were they worth the wait? Do you feel cute in them? Are they comfy? You could come over and do a fashion show. My girls love fashion shows.