I called. My 'waiting in a box for UPS' order...didn't go out with today's UPS shipment. Hmm...wonder why that is?
I did, finally, get a person on the phone (ironically male) who actually seemed to care, and is refunding my shipping, without being asked. Or, at least, he says he is...I have been lied to so many times that I do not dare get my hopes up.
And, no, no response from the ever-peppy Anne Kelley who is 'so happy to serve' me.
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