Why I Do My Job (besides the paycheck, that is...)

Customer comments from last week: "I appreciated customer service, very graciously, answering what turned out to be a stupid question." and "This customer service representative was so friendly and resolved my problem so easily that it actually improved my day. I'm all cheered up. :-P Thanks!" Then there was the English guy who thought was hitting on him...and didn't mind...but he's another story. Anyway, these are the things that keep me going when, you know, a customer yells at me because her books didn't ride on a plane (this happened!). Did you choose one-day shipping? Yes. Did your books get to you in one day? Yes. And the problem is? THEY DIDN'T RIDE ON A PLANE! Um....sorry 'bout that?