Saturday, September 5, 2009


Not long ago, I told you about MOT (mandatory overtime). VTO is MOT's evil twin...or vice versa, I haven't figured out which yet.

Voluntary Time Off. I got some today. It's always a happy surprise, but if you aren't careful, you happy-surprise yourself out of a decent paycheck. Today I thought my chances were slim, but I was fresh out of patience, so I signed up. After half a day of back-to-back calls, everything went dead and they sent me home.

Why was I fresh out of patience? Well, in addition to adjusting to a new schedule, I had some, um, interesting calls.

"So, someone ran my Thingabob over and I need to know what you can do."
It's in how many pieces? Didn't occur to me until after we hung up that, for his Thingabob to be run over, it had to be, you know, in the path of motor vehicles. Still trying to figure that one out.

While asking various security questions, I asked a man his zip code. He didn't know. He told me I could look it up 'in my book' and that it was just the same as all the rest of Manhattan! I think he missed the point...or several points.

One customer was mad that, after we made him a special offer that included making a choice as to which offer he would like, and he made his choice and clicked on one, then called to complain that 'the email didn't say I couldn't change my mind after I clicked!' (Bob, I will take door, wait, Door #3...wait....!)

And then, to top it off, I had a customer today who claimed I had provided him with the worst customer service experience of his life. He had broken his Thingabob, and was in London, about to step onto a cruise ship, and wanted me to either magically fix it over the phone or get him a new, where did I put that magic wand?

Come to think of it, I should have sent him to talk to the British guy who called me 'a complete legend' this week. I hear that's a good thing, but I am still not sure. Sounded cool with his accent, though.

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