THIS is the customer that put me over the edge.
(disclaimer: in order to hide where I work and what I work with, today we are pretending I work for a Toyota Repair Shoppe. Yes, I do mean 'shoppe'.)
"Welcome to Jenny-Fair's Toyota Repair Shoppe! How can I help you today?"
"Well, my husband's Toyota is broken. It does crazy things and sometimes it just won't go."
"Oh, I am sorry to hear that. Is that your husband's car that you brought with you today?"
"No, my husband has his car. This is my car. But I paid for both of them."
"I see. I would love to help, but in order to fix your husband's car, we need you to bring your husband's car to us."
"You don't understand. My husband is a very busy man. He's a doctor! He doesn't have time to bring his car in for repairs."
"Well, if you had your husband give you a description of the problem, and you brought his car in, we could take a look at it."
"Now, listen. Here is MY car. It is JUST THE SAME as his. You show me what to do."
"Um...I am really sorry, but if your husband's car is broken, then that is the car we need to look at. I can't tell from looking at your car what is wrong with your husband's car."
"Listen, I paid for BOTH cars. You CAN tell me. Just tell me what is wrong with the car and how to fix it! "
"Ma'am, really, without your husband's car, we can't actually help."
"Well, just show me on my car."
"No, really, we need to see the broken car."
"Fine! I am going to come back tomorrow with my own car and pretend it is the broken one! You will never know and you will fix it and I will be just fine!" (crazy lady stomps out)
Friday, July 24, 2009
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