About, oh, six weeks ago, I was made a supervisor of sorts. It was a much bigger change than imagined! Then a little over two weeks ago I was asked if I would be willing to move to an area that I haven't worked in for nearly 3 years...and I said yes. Most days since then I have questioned my willingness to do this, but things are slowly getting better. I may even survive through New Year's :)
Today was a real prizewinner-and I'm not joking! I won a prize for talking to more upset customers than any of my peers.
I also dealt with the usual supervisory stuff-the stuff that makes me feel like I do more parenting at work than I do at home. Like this conversation:
Him: "My internet isn't working for some reason."
Me: "Ok, I need you to unplug your modem for about 30 seconds and then plug it back in."
Him: "I can't do that. If I do that I am pretty sure from experience it will just stop working for like 30 minutes. I think I should just wait around until it works again."
Me: "So what you are saying is that you know you have trouble with your modem, and you know you need your modem in order to work, but you haven't gotten it fixed or replaced?"
Him: "Oh, no, there's nothing wrong with my modem."
Me: "I guess you will need to call your ISP, then...but I am warning you, they *will* make you unplug your modem!"
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