Tuesday, July 20, 2010

So You Have a VCR...

So you have a VCR, and you happily watch your videotapes, enjoying the movies for, say, two years. Then your friends start talking about how they can watch DVDs on their televisions and you decide to call Movie Support to find out how it's done.

We tell you that, unfortunately, your VCR was made before DVDs were invented.
"Well...I don't see why you people think you can talk down to me like that just because my VCR is older than other peoples'."
I am sorry, ma'am....but I am not sure what you want me to say. I can't make your VCR play DVDs.
"You know, you shouldn't treat me like I am less than other people! All my friends watch their DVDs and I want to, too!"

Eventually you demand to speak to my supervisor. He asks me why you are unhappy. I am unable to explain. Half an hour later, after talking to you, he is still sitting, dazed...not sure why you are unhappy.

2 comments:

Donna said...

Oh the joys of customer service, huh?

Love to read these...and remind myself how much I don't miss those difficult customers. Also makes me resolve to not BE that difficult customer!

angela said...

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and folhower...thanks and god bless
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