I would like to ask you a favor. I want you to walk outside your front door and to the nearest corner. When you get there, I want you to look around for the street sign. Find the one for your street. Read and memorize the entire sign. For instance, if it says 'Smith Ave.' I want you to memorize both 'Smith' and 'Ave.' And if it says 'NW' in front of it, memorize that, too. Teach it to your children. Write it on your arms if need be.
Then, when you call Customer Service, and they ask you for your billing address, because they want to be sure, before they get into your account where your credit cards, your customer history, your children's names, and many of your personal secrets are stored, that they are really talking to you. We verify because we love!
Please do not say, "What, are you going to send me a letter?"
Please do not tell me that you are too special to have to answer these questions.
Please, please, do not embarrass yourself by telling us that you do not know what kind of street you live on (or, worse, that is is 'gravel' or 'paved' or 'has sidewalks'), and you haven't gotten mail lately and you don't know how to look your information up online...really. Please don't do this.
And please, don't end this conversation screaming and yelling and swearing at us because you don't know your own address. It isn't pretty.
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5 comments:
I know where I live. I can see the street sign from my house, but the neighbor likes for his spruce tree to grow up around it so that he cannot see it.
People actually do this? I guess I shouldn't be surprised.
Anyways, I'd walk outside, but it would entail a long walk down a long street. :D
And I have my address memorized.
Yes, this happens far more often than one would hope. I am glad you two know your own address, though :-)
I used to quiz my children on our address and phone number when they were old enough to memorize it. It is a basic and vital piece of information.
LOL Jenn!
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